Waste Connections, Inc Customer Service Rep in Rapid City, South Dakota

Job Title

Customer Service Rep

Employee Type


Requisition Primary Location

Rapid City, South Dakota

Job Description

Kieffer Sanitation is looking for an experienced Customer Service Representative for our Rapid City, SD location.

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.


  • Candidates must have a minimum of 1 year of Call Center Customer Service experience.

  • Candidate must show competency in typing and 10 Key Data Entry test.

  • Solid Waste Industry Experience is also preferred.

  • Monday - Friday full time 40 hour work week with full benefits starting at the beginning of the month after 60 days of employment.

  • Work in conjunction with other departments to resolve customer disputes.

  • Demonstrate the ability to become proficient in the use of proprietary operational systems.

  • Effectively communicate issues, needs and opportunities with customer service employees and other managers.

  • Interact with customers and records interaction information into computer.

  • Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

  • Fill out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

  • Solicit sale of new or additional services.

  • Adjust complaints concerning billing or service rendered, referring complaints

  • Demonstrate the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.

  • Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

  • Promote Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits for our full-time positions including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)

Job Requirements:







Who We Are

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.


Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

Our Opportunities


People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.


Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.