Waste Connections, Inc Customer Service Representative in Clifton Park, New York

Job Title

Customer Service Representative

Employee Type

Employee

Requisition Primary Location

Clifton Park, New York

Job Description

We are looking for an experienced CUSTOMER SERVICE REPRESENTATIVE for our Clifton Park, NY location.The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

Responsibilities

  • Works in conjunction with other departments to resolve customer disputes.

  • Demonstrates the ability to become proficient in the use of proprietary operational systems.

  • Effectively communicates issues, needs and opportunities with customer service employees and other managers.

  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service .

  • Solicits sales of new or additional services.

  • Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.

  • Communicates with customers in a manner that promotes goodwill.

  • Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

  • Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices

  • Processes payments from customers and researches customer inquiries regarding their invoice.

  • Updates customer account information for routing and billing purposes.

Requirements Ideal candidate will possess:

  • 2 years of Customer Service experience in a high call volume atmosphere

  • Degree from a 4 year college or university (preferred)

  • Experience with Microsoft Word, Excel and Outlook

  • Excellent verbal and written communication skills

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" .

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)

Job Requirements:

Education:

Language:

Certification(s):

Competencies:

Responsibilities:

Skills:

Who We Are

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

Our Opportunities

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.