Waste Connections, Inc Customer Service Representative in Altamonte Springs, Florida

Job Title

Customer Service Representative

Employee Type

Employee

Requisition Primary Location

Altamonte Springs, Florida

Job Description

Waste Connections is looking for a Customer Service Representative for our location in Altamonte Springs , FL . This position is very similar to a call center type position where you will handle inbound calls from our customers.

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand, while maintaining the Hillsborough County contract rules.

A typical schedule is Monday – Friday, with the occasional Saturday. 8AM – 5PM. Average workweek is 42.5 Hours. Full benefits offered the 1st of the month following 60 days of employment.

Who Are We?

WASTE CONNECTIONS, Inc. (NYSE: WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. At Waste Connections, we value each individual’s unique background, experience, and passion to make us a great place to work.

Why You Need to Join Us!

CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

Responsibilities:

  • Follow the company phone scripting on all calls

  • Work in a fast paced, cooperative, high call volume environment

  • Work in conjunction with other departments to resolve customer disputes and issues

  • Interact with customers and records interaction information into computer

  • Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service

  • Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders

  • Adjust complaints concerning billing or service rendered, referring complaints

  • Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues

  • Complete additional tasks as assigned by management

  • Training all new employees and temps when necessary

  • Complete any company assigned training programs

  • Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices

Working Conditions:

  • Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer

  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common

Ideal Candidates Will Have:

  • Candidates must have a minimum of 1 year of Call Center Customer Service experience

  • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required

  • Excellent organization and communication skills

  • Bi-lingual is preferred but not required

  • Solid Waste Industry Experience is also preferred

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to.

"Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Job Requirements:

Education:

Language:

Certification(s):

Competencies:

Responsibilities:

Skills:

Who We Are

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

Our Opportunities

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.